Position: Front Desk Officer (Salary: 35,000-45,000)

Department: Administrative & Support Department
Reports To: Executive Manager

Job Purpose:

To oversee and manage all reception and front-desk activities, ensuring smooth day-to-day operations, professional communication, and excellent first impressions for all visitors, applicants, and clients entering the company.

Key Responsibilities:

• Supervise and coordinate the reception team, ensuring efficient handling of front-desk operations.
• Greet and assist visitors, applicants, and clients in a professional and friendly manner.
• Ensure reception and waiting areas are clean, organized, and welcoming at all times.
• Oversee incoming and outgoing calls, messages, and emails, ensuring timely and proper responses.
• Assign daily tasks and provide guidance to receptionists.
• Coordinate with the Counseling and Documentation Departments to direct visitors or applicants to the correct section.
• Maintain a proper visitor logbook and communication record.
• Monitor inventory for front-desk supplies (forms, stationery, visitor cards, etc.) and request replenishment when needed.
• Handle any queries or complaints courteously and escalate them to management when required.
• Assist in organizing interviews, meetings, and internal events as per office schedule.

Requirements & Qualifications:

• Bachelor’s degree in Management, Hospitality, or related field.
• Minimum 2 years of experience in front-desk or customer service roles.
• Excellent communication, interpersonal, and presentation skills.
• Proficient in MS Office, email handling, and record-keeping.
• Smart personality, professional appearance, and confident attitude.
• Strong leadership and multitasking abilities.
• Smart and good looking.

Performance Expectations:

• Maintain a professional and efficient reception environment.
• Ensure all front-desk activities are completed accurately and on time.
• Positive visitor and client experience at all times.
• Smooth coordination with other departments for visitor and applicant handling.

How to Apply:
Ready to lead with us? Email us at cv@tmsnepal.com.np with your Cover Letter and CV. Please use “Front Desk Officer Application – [Your Name]” as the subject line.

Best Wishes!